Award Presented at Contact Center World Finals
LYNCHBURG, Va.--(BUSINESS WIRE)--Dec. 3, 2009--
StarTek (NYSE:SRT) in Lynchburg has captured the “best in world” gold
medal in the category “Best Community Spirit” from the 2009 Contact
Center World Awards. The medal was awarded at the World Finals
competition this month in Las Vegas. Gold-medal winners from the first
round of competition from the Americas, Europe-Middle East-Africa (EMEA)
and Asia-Pacific (APAC ) divisions vied for the top honor. Companies
from South Africa and Singapore won silver and bronze.
“To be the best in the entire world is just an incredible honor,” said
Robert O’Leary, site director in Lynchburg. “Our competition was some of
the largest contact centers in the world and for our Lynchburg site with
300 employees to win is a remarkable feat. We are very proud of our team
and especially Brenda Nash who presented our program at the World
Finals.”
“We were competing as a site against two large corporate community
programs that had much larger budgets and numbers of employees,” said
Brenda Nash, operation manager at StarTek in Lynchburg. “I think the
judges were impressed by the diversity of our activities and the level
of commitment from our employees. We could boast 100% participation in
our programs. When we asked them later why they voted for us it was
because the community effort was done by the employees instead of having
the company just write a large check.”
StarTek’s 15-minute presentation included a video featuring
representatives from some of the organizations StarTek benefitted either
through fundraising efforts or volunteer hours. It also featured
employees expressing their enthusiasm and interest in participating in
the community events.
“We have found that our reputation for community involvement has been an
effective recruiting and retention tool. It has made a difference in the
kind of employee who wants to work with us and the team spirit at our
site makes them want to stay,” continued O’Leary.
Lynchburg employees volunteered 3,234 community service hours, worked
with 18 different local organization and charities, and raised $37,205
in 2008. Over the past 3 years employees in Lynchburg have volunteered
8,397 hours in the local community and raised $135,493 for charity. Some
of the organizations supported by StarTek in Lynchburg include American
Red Cross, American Cancer Society’s Relay for Life, Blue Ridge Area
Food Bank, Lynchburg Humane Society and the Family Alliance
The 2009 Top Performers Awards recognize the very best in the contact
center industry globally. Winners from the three divisions the Americas,
EMEA and APAC were determined earlier this year and competed November
2-4, 2009 in Las Vegas at the 4th Annual Top Ranking
Performers Conference.
At StarTek……Community Matters
Community Matters is a corporate social responsibility program aimed at
engaging employees in community activities throughout the year. The
program provides the company and our employees a platform to give back
to the communities where they live and work. StarTek's Community Matters
emphasis is on the following initiatives; health and wellness, hunger
and basic needs relief and education advocacy.
About StarTek
StarTek, Inc. (NYSE: SRT) is a high-quality business process outsourcing
(BPO) company dedicated to service. For over 20 years, the company has
been committed to serving the needs of its clients and their customers.
StarTek helps its clients manage the customer experience across the
customer life cycle, resulting in improved customer retention, increased
revenue, and greater cost efficiencies. Its comprehensive suite of
solutions includes sales, order management and provisioning, customer
care, technical support, receivables management, and retention programs.
The company also offers clients a variety of multi-channel customer
interaction capabilities including voice, chat, email, IVR and
back-office support. Headquartered in Denver, Colorado, StarTek has 20
delivery centers including onshore locations in North America, near
shore in Costa Rica, offshore in the Philippines and virtually through
its StarTek@Home workforce. For more information, visit www.StarTek.com
or call +1 303 262 4500.
Source: StarTek
StarTek
Rosemary Hanratty, 720-314-1042
rosemary.hanratty@startek.com
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