DENVER, Apr 14, 2010 (BUSINESS WIRE) --StarTek (NYSE: SRT) has launched their second generation at-home platform called StarTek@Home. After a year of development effort in 2009, the company is moving from their pilot program to the roll out of a completely virtual platform. The enhancement will expand StarTek's ability to offer clients a full service solution, including on-shore, near-shore, off-shore and at home agents. Recruiting, training, monitoring, management, reporting and all other functions are managed in a virtual environment.

The StarTek@Home platform allows unique client needs to be met such as volume spikes, agents located in a specific location and specialty agent requirements. The benefits of a virtual workforce include the ability to tap into a larger and more flexible labor pool. The at-home agent is usually slightly older, more educated and more experienced in the workforce than the traditional call center agent. Attrition is typically also lower. At-home workers are required to have a land line telephone, a working updated computer and a quiet work space. StarTek currently has approximately 100 agents operating in 4 live programs and expects to expand the program significantly throughout 2010.

In a totally virtual model, all agents, team leads and management work at home. Training is done through virtual classrooms with facilitator led and self-learning courses. Calls are routed directly to the agents' telephone and supervisors are able to virtually monitor the calls and provide assistance. The StarTek@Home technology platform allows a seamless call transition and a stable and reliable technology platform.

"StarTek@Home allows us to provide a totally integrated offering to our clients," said Faye Victora, Regional Vice President of the StarTek@Home program. "We have designed our platform using the best in class technology and industry practices. The @Home agents are part of StarTek community culture and share the same dedication to quality and performance as the rest of our company."

For additional information about job openings visit www.startek.com/careers.

About StarTek

StarTek, Inc. (NYSE: SRT) is a high quality business process outsourcing (BPO) company dedicated to service. For over 20 years, the company has been committed to serving the needs of its clients and their customers. StarTek helps its clients manage the customer experience across the customer life cycle, resulting in improved customer retention, increased revenue, and greater cost efficiencies. Its comprehensive suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. The company also offers clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has 18 delivery centers including onshore locations in North America, near shore in Costa Rica, offshore in the Philippines and virtually through its StarTek@Home workforce. For more information, visit www.StarTek.com or call +1-303-262-4500.

Forward-Looking Statements

This press release contains certain forward-looking statements, as defined in the Private Securities Litigation Reform Act of 1995, concerning the expansion of the StarTek@Home platform and demand for StarTek's services. Words such as "expects," "believes," "intends," "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding the Company's service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, the ability to close and ramp new business opportunities that are currently being pursued with existing and/or potential clients, the ability to recruit and retain qualified employees, our ability to retain key management personnel, demand for our clients' products and services, our ability to effectively manage growth, highly competitive markets, unfavorable global economic conditions, difficulties in management of personnel in different locations, pricing pressure, adding specialized sales personnel, unauthorized disclosure of sensitive or confidential client and customer data, unintended release of personally identifiable information, failure to implement technological advancements, interruptions in telephone and data services, and those factors discussed in the Company's Form 10-K for the year ended December 31, 2009. Certain of these risks will be set forth in more detail in the Company's subsequent filings with the Securities and Exchange Commission.

SOURCE: StarTek

StarTek
Rosemary Hanratty, 720-314-1042
rosemary.hanratty@startek.com