With its innovative engagement strategy supported by analytics, intelligent automation, and omni-channel platforms, Startek combines digital technologies and human-assisted solutions to deliver a differentiated customer experience (CX). Startek's commitment to innovation is evident in its investment in the Startek Cloud model, which leverages security-rich features such as digital integration, built-in artificial intelligence (AI), robotic process automation (RPA) capabilities, and omnichannel platforms.
"Digital and automation are the linchpins of our customer success programs," said
"Startek boasts subject matter experts across major markets to provide functional and vertical know-how for all customer engagements, omnichannel, and digital solutions — to strengthen its advisory capabilities. Furthermore, its in-depth insights into buyer and vertical-specific pain points enable Startek to navigate its sales strategy optimally and enhance value for its clients in a customized manner," said
The award recognizes Startek's ability to assess and deploy CX best practices and core digital solutions across its customer value chain, including intelligent automation, insight-driven analytics, and omnichannel CX platforms. The selection process involved a detailed evaluation of best practices criteria across two dimensions for each nominated company. Startek excelled in many categories, such as growth strategy excellence, technology leverage, product differentiation, brand strength, and customer service experience.
Startek is a global provider of tech-enabled business process management solutions. The company provides omni-channel customer experience, digital transformation, and technology services to some of the finest brands globally. Startek is committed to impacting clients’ business outcomes by focusing on enhancing customer experience and digital & AI enablement across all touch points and channels. Startek has more than 40,000 CX experts spread across 46 delivery campuses in 13 countries. The company services over 250 clients across a range of industries such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Ecommerce, Consumer Goods, Retail, and Energy & Utilities. To learn more about Startek’s global solutions, please visit www.startek.com.
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