Startek leverages human-centric CX design to enable brands to deliver world-class experiences by blending automated and live interactions. While digital solutions provide fast, 24/7 support, customers often prefer voice-based conversations in times of high emotional need. Leveraging noise and echo-canceling technology from Krisp will enable Startek to create stronger connections and further enhance the experience delivered to customers across the globe.
Krisp is an AI-powered solution that provides contact center agents and customer experience teams with bi-directional background noise cancellation, voice cancellation and echo cancellation technology that detects and eliminates unwanted noise, leaving only crystal-clear HD audio during every agent-customer call.
“At Startek we blend AI with live interactions to create the best possible experience for agents and customers alike,” said
Startek will also leverage Krisp’s technology to improve the experience for its 45,000 staff across the globe. With 55% of Startek agents working remotely, this technology will empower agents to thrive while working at home.
Krisp’s solution filters out background noises such as pets or children crying as well as the noise of a busy contact center. By fully equipping agents to block out these noises, they can be confident that the customer can hear them clearly regardless of whether they work in-center or in a home environment.
“Krisp’s AI-powered technology was specifically designed to enhance both the customer and agent experience,” said
As part of this strategic partnership, Startek will combine its insights into the process of world-class, human-centered CX delivery with the technical ability of the Krisp technology to further the development of AI in voice-based CX delivery.
About Krisp Technologies
Krisp is a global software company that develops audio and video solutions to empower everyone to communicate with clarity and confidence. Its AI-powered Noise, Voice, and Echo Cancellation technology has been recognized as an industry leader, named one of the Time 100 “Best Inventions of 2020” in the Artificial Intelligence category and one of “America’s Most Promising Artificial Intelligence Companies” by Forbes. Krisp supports more than 150 million users across the world and thousands of small businesses, enterprise organizations, contact centers, and business process outsourcers to create clearer communication—regardless of where they work—and is trusted by some of the world’s largest and most prominent organizations. Visit krisp.ai to learn more.
Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients’ business outcomes by enhancing customer experience and digital and AI enablement across all touch points and channels. Startek has more than 45,000 CX experts spread across 45 delivery campuses in 13 countries. The company services over 200 clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail and energy and utilities. To learn more, visit www.startek.com.